| Q |
What should I do to be sure that my miles are credited to my account? |
| A |
For the automated tracking of your flights you should quote your Panorama Club membership number when making a reservation and present your membership card at the check-in desk before departure, this also applies to partner airlines.
Please note: If you take a flight with our partner Austrian Airlines, make sure to fax/mail a copy of the ticket and boarding passes to the Panorama Club office for mileage crediting.
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| Q |
What should I do if my miles have not been credited to my account? |
| A |
Please retain the originals of your tickets/boarding passes and mail them (or fax a copy) to the Panorama Club office for mileage crediting.
You can claim miles to be retroactively credited on your account for up to 6 months following the flight concerned.
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| Q |
May I transfer my miles to another mileage account? |
| A |
No, you cannot transfer your miles, either to another Panorama Club account or to another frequent flyer program. Miles of two or three accounts cannot be combined. However, you can transfer/issue your award to any person of your choice.
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| Q |
Why do I need a PIN-code? |
| A |
PIN-code is your Personal Identification Number, which you need to access your account via Internet. PIN-code is sent to a member with the confirmation letter via e-mail. If you forgot your PIN-code – click here and you will get one via e-mail. Alternatively, you may contact Panorama Club office.
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| Q |
What should I do if I lost my Panorama Club Card? |
| A |
Please contact the Panorama Club office to re-issue your membership card.
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